Frequently asked Questions

Welcome to the Lightingshoe.com FAQ page! Here, we’ve gathered answers to some of the most commonly asked questions about our LED light-up shoes, orders, returns, and more. If you don’t find what you're looking for, feel free to contact us directly, and we’ll be happy to assist you.

1. What are LED light-up shoes?

LED light-up shoes are innovative footwear that features built-in LED lights in the soles. These lights can change colors, patterns, and effects at the push of a button. Our shoes are perfect for adding a fun, vibrant touch to your outfit, whether you're going to a party, event, or simply want to stand out.

2. How do the LED lights in the shoes work?

The LED lights in our shoes are powered by rechargeable batteries. You can control the lights with a simple button located on the shoe. Choose from a range of colors and light patterns to match your style and mood. Our shoes are designed to be easy to use, with a long-lasting battery life to keep the fun going.

3. Are the lights in the shoes rechargeable?

Yes! The lights in our LED shoes are powered by rechargeable batteries. Each pair comes with a USB charging cable, allowing you to conveniently charge your shoes when needed. A full charge typically lasts for several hours, depending on the brightness and settings you choose.

4. What sizes are available for your LED shoes?

We offer a wide range of sizes for both men and women, as well as kids' sizes. Please check our product pages for specific size charts to ensure the best fit. If you’re unsure about sizing, feel free to reach out to our customer support team for guidance.

5. How can I place an order?

To place an order, simply browse our selection of LED light-up shoes, select your desired style and size, and add them to your cart. When you’re ready to check out, click on the shopping cart icon and follow the steps to complete your purchase. We accept various payment methods, including credit cards and secure payment gateways.

6. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping fees and delivery times will vary based on your location. During checkout, you’ll be able to see the shipping options available for your address. If you have any questions about international shipping, don’t hesitate to contact us.

7. How long will it take for my order to arrive?

Order processing times may vary, but typically, it takes 1-3 business days for us to process and ship your order. Delivery times depend on your location and the shipping method selected at checkout. You’ll receive a tracking number once your order has shipped, so you can monitor its progress.

8. What is your return policy?

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your LED shoes, you can return them within 30 days of receiving your order, provided they are in unused, resellable condition with all original packaging. For more details on how to initiate a return, please review our Return Policy.

9. Can I exchange my shoes for a different size or color?

Yes, we offer exchanges for a different size or color. If you’d like to exchange your shoes, please contact our customer support team, and they will assist you with the process. Keep in mind that the shoes must be in new, unused condition for exchanges.

10. Are your LED shoes waterproof?

While our LED shoes are designed to withstand everyday use, they are not fully waterproof. We recommend avoiding excessive exposure to water, such as heavy rain or submerging the shoes in water, as this could damage the lights or the battery. Always follow care instructions to keep your shoes in the best condition.

11. How do I care for my LED shoes?

To keep your LED shoes looking and working their best, follow these care tips:

• Clean the shoes with a soft, damp cloth to remove dirt and stains.
• Avoid using harsh chemicals or abrasive cleaners.
• Keep the shoes away from water or extreme conditions that could damage the lights.
• Charge the shoes using the included USB cable, and never overcharge them.

12. Can I customize the LED lights in my shoes?

Some of our LED shoes offer customizable color and pattern options. Check the product details for specific customization features. Our shoes come with preset lighting effects, but if you're looking for a fully personalized light experience, we recommend exploring our available models that support different light patterns and color combinations.

13. How can I contact customer support?

If you have any questions or need assistance, our customer support team is here to help! You can reach us by:

• Email: [email protected]
• Phone: +91 - 9485998907
• Address: HNo 71, Ward Number 1, Narnaul, Teh-Narnaul, Dist-Mahendragarh, Haryana 123001

We’ll get back to you as soon as possible to resolve any issues or inquiries.